1) What is MediINDIA ?
MediINDIA is an online medicine delivery platform aiming to cater your medical needs by delivering authentic medicine and wellness products at your doorsteps. We aim to connect the pharmacy stores near you thereby assuring a fastest, smartest and cheapest way for purchasing medicine.
2) Why should I order from MediINDIA?
When buying medications at MediINDIA we ensure that you get
- Genuine Medicines
- On time doorstep delivery
(Offers may vary from time to time and product to product,keep checking for discounts)
3) Why I require a prescription for Medicine order?
Valid Prescription is legal compliance to be fulfilled for ordering medicines, hence we are lawfully bound to supply medicine only with prescription.
4) Which Medicines do we not deliver?
In compliance with Drug and Cosmetic Act and Rules, we don't process requests for Schedule X and other habit forming drugs.For Schedule H and H1 drugs, you need to upload a valid prescription from a registered medical practitioner.
5) How is my order processed?
Step 1: Customer uploads the prescription
Step 2: Pharmacist reviews and digitizes the prescription along with a order cart
Step 3: Customer will select the required items along with quantity and selects the mode of payment as desired
Step 4: Our partner pharmacy will deliver the medicine at your doorstep depending upon the availability
Please note the value shown in the order confirmation screen is just an approximate value and you will know the actual price when it is invoiced in the pharmacy after you confirm the order. If the mode of payment is card/net banking, then you will get an email with the invoice amount to be paid along after it is invoiced in the partner pharmacy. This step is to ensure we collect the exact amount after the invoice is finalized.
6) Can the medicine deliver on emergency basis?
7) can I order substitute medicine on my prescriptions?
Yes, you can buy other substitutes if your prescription lists the salt names instead of a brand name.
8) How will I know the availability of the medicine?
Please note that price & stock of medicines change in real time. We are working with our partners to expose real time price & stock information
9) How can I order healthcare products?
You can order healthcare by selecting the ‘OTC & Wellness products’ in the homepage of the app or searching for the product from the search bar on home page
10) Are there any shipping charges?
We will charge a shipping amount of Rs. 30 for orders worth less than Rs. 300; otherwise delivery will be free of cost
11) Why does the medicine prices change?
Medicine prices vary by geographical location, batch no and often change on a day to day basis due to regulations and distributors. The process listed on our site act as guidance and help you understand if you are paying the right price for your medicines
12) Are there any other hidden charges?
No. There are no hidden charges.
13) Why should I have a medicine Refill?
If you require medicines for longer duration, Refill is just made for you! With Refills, forget keeping track of medicines & placing orders frequently.
14) Can I cancel the order?
Yes, you can cancel your order. The placed order can be canceled before delivery by informing to our customer care executive.
15)What Should I do if I want to return my medicines?
16) What is mode of Payment?
Right now, You can pay COD , You can pay Through online(Credit Card,Debit Card) and other Payment Gateways coming very soon.
17) What are your hours of operation?
Customer support is available everyday, 10:00 am to 6:00 pm IST. Our app is operational 24 hours a day, 7 days a week.